Guidelines For Collecting Sufficient No-Show Proofs

We understand that sometimes it can take customers longer than the allotted 60 minutes to make their way to the pickup point due to the dynamic nature of airport pickups.

If nobody arrives after the waiting time is up, then before leaving the pickup location follow these necessary steps.

Driver is unable to wait/pick customer up successfully

You should collect:

• Proof the customer was phoned (E.g. screenshot of the phone call)
• Driver events in your driver's app (GPS logs with exact time)

Additional helpful proof that the driver was on time and waited the correct amount of time, for example: parking tickets, timestamped photographs.

• If using a parking ticket, we recommend ensuring that it includes: the time entering and leaving the car park, the date and the location. Without this information, we can't guarantee well be able to defend the complaint.
• Screenshots of Google Maps are not valid and we won't be able to accept them.
• Other beneficial proofs (Meet and Greet signs, Timestamp of the provided child seat, photos of luggages and number of passengers if applicable, photos of cars used, etc).

Note: Save proof the driver was on time and waited the correct amount of time (Using Driver Events or TimeStamped photographs).

Driver Events: This is the most effective way to indicate that your driver arrived at the pick-up location.

For airport locations, please track flight numbers. Waiting time is counted when flight lands.

OR you can use Timestamp photographs: Please download the timestamp camera application (available both on Android and IOS)

Valid Timestamp photographs (inside the airport): 1 picture to show driver arrived at the pick-up location on time, 1 picture to show when the driver left. For example:

Arrived timestamp photo: These pictures showed Driver was on time at pick - up location (flight landed at 7:00 AM).

• Please save proof that the customer was phoned (E.g., a screenshot of the phone calls, SMS, WhatsApp, Line...).
  
• Please check your network connection continuously to avoid the network issues. Making sure that customers can call you after they finish the immigration.
• If using a parking ticket, we recommend ensuring that it includes:
  • The time entering and leaving the car park, the date and the location are indicated. Without this. information, we can't guarantee well.be.able.to.defend.the complaint.

  For example: The flight landed at 20:30PM. Driver arrived at the airport earlier at 20:12 PM (entry time) and left the airport at 21:59 PM (exit time). Our driver waited for the customer for 1 hour and 47 minutes.

  

Other beneficial proofs

• Provide Meet and Greet Sign: Please take a photo by Timestamp Photograph Application when the driver arrives at the airport to show that your company provides Meet and Greet service.
• If the customer books a child seat: Please take a picture by Timestamp Photograph Application when the driver arrives at the airport to indicate that your company provides child seat service.
• If the customers show up with more passengers or luggages shown in the booking, please take photos (if applicable). Your photos can help us know the actual number of passengers and luggages that showed up.
• Interior photo to prove the car's condition
• Interior photo to prove the car's condition
• Submit the client no-show report after 24 hours from the pick-up time, with the proof attached, via email [email protected]. Then leave us to do the rest. If a customer reports an issue, we will already have all the information we need to assist them and you will be paid in full if you have good evidence above.

Guidelines For Collecting Sufficient No-Show Proofs

We understand that sometimes it can take customers longer than the allotted 60 minutes to make their way to the pickup point due to the dynamic nature of airport pickups.

If nobody arrives after the waiting time is up, then before leaving the pickup location follow these necessary steps.

Driver is unable to wait/pick customer up successfully

You should collect:

• Proof the customer was phoned (E.g. screenshot of the phone call)
• Driver events in your driver's app (GPS logs with exact time)

Additional helpful proof that the driver was on time and waited the correct amount of time, for example: parking tickets, timestamped photographs.

• If using a parking ticket, we recommend ensuring that it includes: the time entering and leaving the car park, the date and the location. Without this information, we can't guarantee well be able to defend the complaint.
• Screenshots of Google Maps are not valid and we won't be able to accept them.
• Other beneficial proofs (Meet and Greet signs, Timestamp of the provided child seat, photos of luggages and number of passengers if applicable, photos of cars used, etc).

Note: Save proof the driver was on time and waited the correct amount of time (Using Driver Events or TimeStamped photographs).

Driver Events: This is the most effective way to indicate that your driver arrived at the pick-up location.

For airport locations, please track flight numbers. Waiting time is counted when flight lands.

OR you can use Timestamp photographs: Please download the timestamp camera application (available both on Android and IOS)

Valid Timestamp photographs (inside the airport): 1 picture to show driver arrived at the pick-up location on time, 1 picture to show when the driver left. For example:

Arrived timestamp photo: These pictures showed Driver was on time at pick - up location (flight landed at 7:00 AM).

• Please save proof that the customer was phoned (E.g., a screenshot of the phone calls, SMS, WhatsApp, Line...).
  
• Please check your network connection continuously to avoid the network issues. Making sure that customers can call you after they finish the immigration.
• If using a parking ticket, we recommend ensuring that it includes:
  • The time entering and leaving the car park, the date and the location are indicated. Without this. information, we can't guarantee well.be.able.to.defend.the complaint.

  For example: The flight landed at 20:30PM. Driver arrived at the airport earlier at 20:12 PM (entry time) and left the airport at 21:59 PM (exit time). Our driver waited for the customer for 1 hour and 47 minutes.

  

Other beneficial proofs

• Provide Meet and Greet Sign: Please take a photo by Timestamp Photograph Application when the driver arrives at the airport to show that your company provides Meet and Greet service.
• If the customer books a child seat: Please take a picture by Timestamp Photograph Application when the driver arrives at the airport to indicate that your company provides child seat service.
• If the customers show up with more passengers or luggages shown in the booking, please take photos (if applicable). Your photos can help us know the actual number of passengers and luggages that showed up.
• Interior photo to prove the car's condition
• Interior photo to prove the car's condition
• Submit the client no-show report after 24 hours from the pick-up time, with the proof attached, via email [email protected]. Then leave us to do the rest. If a customer reports an issue, we will already have all the information we need to assist them and you will be paid in full if you have good evidence above.

Guidelines For Collecting Sufficient No-Show Proofs

We understand that sometimes it can take customers longer than the allotted 60 minutes to make their way to the pickup point due to the dynamic nature of airport pickups.

If nobody arrives after the waiting time is up, then before leaving the pickup location follow these necessary steps.

Driver is unable to wait/pick customer up successfully

You should collect:

• Proof the customer was phoned (E.g. screenshot of the phone call)
• Driver events in your driver's app (GPS logs with exact time)

Additional helpful proof that the driver was on time and waited the correct amount of time, for example: parking tickets, timestamped photographs.

• If using a parking ticket, we recommend ensuring that it includes: the time entering and leaving the car park, the date and the location. Without this information, we can't guarantee well be able to defend the complaint.
• Screenshots of Google Maps are not valid and we won't be able to accept them.
• Other beneficial proofs (Meet and Greet signs, Timestamp of the provided child seat, photos of luggages and number of passengers if applicable, photos of cars used, etc).

Note: Save proof the driver was on time and waited the correct amount of time (Using Driver Events or TimeStamped photographs).

Driver Events: This is the most effective way to indicate that your driver arrived at the pick-up location.

For airport locations, please track flight numbers. Waiting time is counted when flight lands.

OR you can use Timestamp photographs: Please download the timestamp camera application (available both on Android and IOS)

Valid Timestamp photographs (inside the airport): 1 picture to show driver arrived at the pick-up location on time, 1 picture to show when the driver left. For example:

Arrived timestamp photo: These pictures showed Driver was on time at pick - up location (flight landed at 7:00 AM).

• Please save proof that the customer was phoned (E.g., a screenshot of the phone calls, SMS, WhatsApp, Line...).
  
• Please check your network connection continuously to avoid the network issues. Making sure that customers can call you after they finish the immigration.
• If using a parking ticket, we recommend ensuring that it includes:
  • The time entering and leaving the car park, the date and the location are indicated. Without this. information, we can't guarantee well.be.able.to.defend.the complaint.

  For example: The flight landed at 20:30PM. Driver arrived at the airport earlier at 20:12 PM (entry time) and left the airport at 21:59 PM (exit time). Our driver waited for the customer for 1 hour and 47 minutes.

  

Other beneficial proofs

• Provide Meet and Greet Sign: Please take a photo by Timestamp Photograph Application when the driver arrives at the airport to show that your company provides Meet and Greet service.
• If the customer books a child seat: Please take a picture by Timestamp Photograph Application when the driver arrives at the airport to indicate that your company provides child seat service.
• If the customers show up with more passengers or luggages shown in the booking, please take photos (if applicable). Your photos can help us know the actual number of passengers and luggages that showed up.
• Interior photo to prove the car's condition
• Interior photo to prove the car's condition
• Submit the client no-show report after 24 hours from the pick-up time, with the proof attached, via email [email protected]. Then leave us to do the rest. If a customer reports an issue, we will already have all the information we need to assist them and you will be paid in full if you have good evidence above.